Privacy Policy
As a mobile security service provider, NetQin Mobile Inc. (hereinafter referred to as NetQin) may ask for your personal information when providing service for you, including your mobile number, your contacts backup and your E-mail address, etc.. In order to effectively ensure the legal rights you are entitled to regarding your personal information, especially your Rights to Information, NetQin adopts this Privacy Policy below and hereby informs you of the types of information we collect, how we may use that information and the measures we take to protect the security of the information.
This Policy applies to the whole process when you use products and services from NetQIn website.
1. When We Collect Your Personal Information and What We Collect About You
Normally, we will collect your personal information when your service subscription requires your personal information for real and effective user identification, or when you download our products and activate/register for use, or when you contact our Customer Service by phone, email or network communication means (QQ,MSN),etc., or when you use your mobile phone to upload or report spam, or in other cases where you have to provide them for using our services.
This Policy applies to the whole process when you use products and services from NetQIn website.
2. Storage and Protection of Your Personal Information
When you download NetQin products and activate/register, our system will generate a user ID (UID) for you at random, only by which we identify the user and provide the services. However, we will not match your mobile phone number with any other personal information of yours and store them together.
When you download NetQin products and activate/register, our system will generate a user ID (UID) for you at random, only by which we identify the user and provide the services. However, we will not match your mobile phone number with any other personal information of yours and store them together.
NetQin Mobile Manager features the function of “contacts backup”. When you use this feature, you need to upload the contacts in your phone to the NetQin server to backup so that you can retrieve or restore them when you need.
The contacts backup feature is selection-dependent, which means only when you select to use this feature, can you be provided with such a service by NetQin, and the contacts to be backed up should be encrypted first and then uploaded to NetQin server for storage. In order to ensure data security, NetQin takes strict security measures: data are encrypted throughout the whole process of backup, storage and retrieval, and any employee of NetQin will not be able to access either the contacts you have backed up or other related important information.
You can access your contacts backup only with your password you set when uploading.
When you backup contacts, your email address will be the user name of the backup account. It can also be used for retrieving or resetting your password when you forget it, and you may just follow the prompts.
3. Restrictions on Using
NetQin will not use your personal information to the extent permissible, unless:
- authorized by you in writing;or
- for the purpose of exempting you from imminent dangers threatening your life, health or possessions;or
- to protect others’rights and interests from material detriments;or
- to promote public interests without damaging your vital interests.
4. Disclaimer
According to relevant laws and regulations and the legislation, NetQin will not be liable directly or indirectly for any consequences caused by the following:
- NetQin provides your personal information as is required by the Law or government authorities; or
- Your personal information is disclosed for your own reasons(for example you disclose to other people your password or you share your account with other people); or
- A third party uses your personal information in accordance with NetQin’s Service Agreement or as is reasonably provided by the Policy; or
- Your personal information is disclosed due to unpredictable and inevitable risks of the internet, including without limitation: virus attack, hijacking, temporary site closure or server closure resulted from government control and inevitable technical defects of the software due to technical level at the time of development; or
- your personal information is used in accordance with the provisions of the law, the terms of Service Agreement of NetQin and this Policy.
5. Adolescent Privacy Protection
NetQin pays special attention to adolescent privacy protection and hereby reminds you that:
if you are below the age of 18, please make sure that your legal guardian reads this Policy prior to your using NetQin products and consents to your using, especially the contacts backup feature. It is the guardian’s primary responsibility to protect the privacy of the adolescent under guardianship.
NetQin will neither, without the guardian’s prior verifiable consent (as is specified by NetQin), use the personal information of adolescents nor disclose identifiable information thereof to a third party unless for the purpose of providing promised services to the adolescents. NetQin collects the name and other information of the guardian and the adolescents for the sole purpose of obtaining the guardian’s permission, and will remove such information from records unless permission is obtained within a reasonable period of time. Upon the guardian’s consent, NetQin may accept application for the contacts backup service from adolescents on the condition that the guardian reserves the right to check the personal information of the adolescent, or require NetQin to delete such information or reject further collection and use of such information.
Underage users must acquire consent from their guardians before applying for the service of contacts backup and inform NetQin.
Should you have any questions about your privacy protection, you may contact us by:
24 hour toll-free line: 400-686-7616
Email:support-English@nq.com
MSN:netqinkefu@hotmail.com
Fax:010-85655518
Address:Building No.4, 11 Hepingli East Street, Dongcheng District, Beijing
PR China:100013